agvtoto Privacy Policy

What Data We Collect on agvtoto

When you register for an agvtoto account, we collect your full legal name, date of birth, email address, phone number, and residential address. We need these details to set up your account and comply with Know Your Customer (KYC) regulations.

During identity verification, we ask for government-issued ID (passport, national ID card, or driver's license) and address proof (utility bill, bank statement, or lease agreement). We scan and store these documents securely to confirm your identity matches your account registration. This verification is mandatory in all jurisdictions where we operate—it protects both you and our platform.

When you deposit or withdraw funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfers (mobile banking, local payment, online payment, e-wallet)we collect transaction records including the amount, timestamp, and payment method. We store these records to reconcile your account balance, process withdrawals, and comply with financial audit requirements.

How We Use Your Data

We use your personal information for three primary purposes: account administration, regulatory compliance, and fraud prevention.

Account administration: We use your name, email, and phone to manage your account, process deposits and withdrawals, send you account notifications, and respond to your support requests. When you request a password reset or enable two-factor authenticationwe use your email or phone to verify your identity before allowing the change.

Regulatory compliance: We verify your identity against government records to comply with KYC and anti-money-laundering (AML) regulations. We retain transaction records for seven years as required by financial regulators. We do not use this data for marketing—it exists solely for compliance and audit purposes.

Third-Party Data Processors

We do not give your data to third parties except where necessary to operate agvtoto. Our third-party processors include:

• Payment processors: mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, and mobile banking receive your payment details only when you initiate a transaction. These companies are bound by their own privacy policies and regulatory requirements.
• Identity verification provider: We use a third-party ID verification service to check your documents against government records. This service sees your name, ID number, and document scans but does not retain your data after verification completes.
• Data centre operator: Our servers may sit outside your jurisdiction (typically in Southeast Asia or Europe). The operator of these facilities has contractual obligations to protect your data and cannot access it without our explicit authorisation.
• Compliance and audit firms: Regulatory bodies or licensed auditors may request anonymised transaction data during compliance reviews. We comply with legally binding requests but do not volunteer information voluntarily.

How Long We Keep Your Data

We retain different types of data for different periods based on legal requirements and business necessity:

• Account registration data (name, email, phone, address): Retained for the lifetime of your account, plus five years after you close it (to prevent re-registration abuse and comply with financial regulations).
• Identity documents (scanned ID and address proof): Retained for seven years to comply with KYC/AML regulations, then securely deleted.
• Transaction records (deposits, withdrawals, betting history): Retained for seven years for audit and regulatory purposes, then deleted or anonymised.
• Device and activity logs (IP addresses, login times, game sessions): Retained for two years, then automatically purged from our systems.
• Support tickets and communications: Retained for three years (to handle disputes and complaints), then deleted unless subject to legal holds.

At agvtoto, we believe your data belongs to you. We hold it in trust, protect it fiercely, and delete it when you no longer need us to keep it.

Your Rights on agvtoto

You have several rights regarding your data, and we respect all of them:

• Right to access: You can request a complete copy of all data we hold about you. We will provide this within fifteen business days in a machine-readable format (usually CSV or PDF).
• Right to correction: If any of your personal information is incorrect—such as an outdated address or misspelled name—contact us and we will correct it promptly.
• Right to deletion: You can request deletion of your data, subject to legal requirements. We cannot delete transaction records required by financial regulators, but we can anonymise them so they no longer identify you personally.
• Right to data portability: You can ask us to transfer your data to another service provider (if applicable) in a standard format.
• Right to opt-out of marketing: We do not send marketing emails unless you subscribe to them. You can unsubscribe from promotional notifications at any time via your account settings.

To exercise any of these rights, contact our data-protection officer via the support channels on our FAQ page or email our compliance team directly. Provide your account email and a clear description of your request. We will verify your identity before processing—this protects your privacy against fraudulent requests.

Cookies and Tracking Technology

We use cookies to remember your login session, remember your preferences (such as your preferred betting markets during Liga 1 or Piala Indonesia tournaments), and track how you navigate our platform. These are functional cookies necessary for agvtoto to operate correctly. We do not use advertising cookies or send your data to ad networks.

You can disable cookies in your browser settings, but some features of agvtoto may not work correctly without them. We also use analytics cookies to understand how users navigate the platform—this data is anonymised and helps us fix bugs and improve performance.

Data Breaches and Your Protection

If we detect a security breach affecting your data, we will notify you via email within forty-eight hours. Our notification will explain what data was affected, what steps we have taken to contain the breach, and what actions you should take (such as resetting your password). We are committed to preventing breaches—we use industry-standard encryption, conduct regular security audits, and limit staff access to sensitive data.

International Data Transfer

Our data centres and backup facilities may be located outside Indonesia. This means your data is transferred across international borders. We ensure all transfers comply with data-protection regulations and are protected by encryption and contractual safeguards. Your data is never transferred to jurisdictions with weaker data-protection standards than Indonesia without your explicit consent.

Changes to This Privacy Policy

We may update this privacy policy to reflect changes in our practices or applicable law. We will notify you of material changes via email and update the effective date on this page. Your continued use of agvtoto after changes take effect means you accept the updated policy.

Contact agvtoto

If you have privacy concerns, want to exercise your data rights, or believe we have mishandled your information, contact our data-protection officer. You can reach us via support channels on our FAQ pageor send a detailed email to our compliance team. We respond to all privacy inquiries within fifteen business days. We serve users across major centres including Jakarta, Surabaya, Bandung, Medan, and Semarang, and are committed to protecting your privacy regardless of where you access agvtoto.